EinCoreRAG for IT operations
Every runbook, procedure and past fix — one question away.
EinCoreRAG answers your service desk and on-call engineers from your own knowledge base, with the source cited. It runs in your network, in an EU cloud, or with no internet at all.
The problem
The answer already exists. Finding it is what costs you.
The same question, every shift
Access requests, VPN, password resets: the service desk answers what the knowledge base already covers, because asking a colleague is faster than searching it.
The fix lives in one engineer's head
When the person who solved it last time is off shift, the incident waits. The runbook exists — nobody found it at three in the morning.
Your documents have to stay yours
Configurations, network diagrams and incident history are exactly what a security review keeps in-house. EinCoreRAG works with them where they are.
What changes
Answers your engineers can check, from documents that stay yours.
Every answer cites its source
The document an answer came from is one click away, so an engineer checks it instead of trusting it. When the knowledge base has no answer, the assistant says so and hands over — it does not invent one.
Hands over to your team, with context
Below its confidence threshold the conversation moves into a shared inbox with your SLA and business hours, and your engineer picks it up with the whole thread.
Built for the security review
Tenant isolation enforced in the database, personal data removed before a model sees it, and an audit trail on every answer. The evidence your CISO asks for is generated by the platform.
Runs where your policy says
On your own servers, in an EU cloud on Mistral AI and Qdrant, or fully air-gapped with your own model.
What it reads
The documentation you already have.
Knowledge-base articles, runbooks, procedures and post-incident reviews — as PDF, Word, Markdown, plain text, CSV or web pages. The pilot starts with the set that answers the most tickets.
How to start
Six to eight weeks, on your own documents.
One real use case — service-desk answers or on-call runbook search — deployed single-tenant in your environment. From €8,000, credited in full toward the annual contract. We agree the success metric before we start; if the pilot does not hit it, you do not pay for phase 2.
See the pilotFAQ
Which documents can it read?
The formats IT documentation lives in: PDF, Word, Markdown, plain text, CSV and web pages. In the pilot we start with the documents behind your most frequent tickets.
Where do our documents go?
Where your policy says: your own servers, an EU cloud with EU data residency on Mistral AI and Qdrant, or an air-gapped installation with a model you run yourself.
What happens when it does not know?
It says so and hands the conversation to your team through a shared inbox with your SLA and business hours. It answers from your documents only and cites them.
What does the pilot cost?
From €8,000 for six to eight weeks, single-tenant, on one real use case. The fee is credited in full toward the annual contract if you continue.
Tell us what you are trying to build.
A few sentences is enough to start. We reply within one business day, and you will be talking to the people who build it rather than a sales desk.