StayFlow turns guest and staff conversations into structured tickets, SLA-tracked workflows, and audit-ready records — sitting above your existing PMS instead of replacing it. Built GDPR-first for short-term rental managers, boutique hotels, and aparthotel groups across the EU.
Conversation → ticket automation
Multilingual guest messages routed to category, department, priority, and SLA without a human in the loop.
Multi-tenant by design
Tenant-scoped domain events; isolation enforced at the SQL level so one operator never sees another's data.
GDPR built in
Data subject request handling, soft-delete audit trails, EU data residency from day one.
PMS-agnostic
Sits above your existing booking and channel manager; integrates via webhooks and REST APIs.
Domain event workers
Async ticket fan-out, notification queues, SLA timers — built on PostgreSQL LISTEN/NOTIFY.
Operator console
Live conversation state, ticket lifecycle, audit logs — designed for shift handoff.
Tech stack
- FastAPI
- Python 3.12
- PostgreSQL
- Redis
- Alembic
- Flutter
- Docker
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