ServiceNow AI Defender
Air-gapped LLM reasoning for enterprise ITSM workflows.
ServiceNow AI Defender brings local Ollama inference into ServiceNow incident, change, and capacity management — without sending sensitive data to public AI providers. Designed for regulated enterprises that need AI-assisted ITSM with hard data-residency and ITIL-compliant governance.
Air-gapped by default
Data never leaves your network. The MID Server gates every LLM call to a local Ollama instance.
ITIL 4 compliant
SLAs, capacity plans, DR posture, and change management hooks aligned to ITIL 4 governance.
PII pre-scrubbing
Configurable redaction layer scrubs SSNs, emails, phone numbers, and custom patterns before any prompt reaches the LLM.
Tamper-evident audit
Every AI decision logged with role-based access controls; aligns to SOC 2 and ISO 27001 evidence requirements.
Circuit breaker resilience
Graceful degradation when Ollama is unavailable — workflows continue without AI, no hard outages.
Bring your own model
gemma2, llama3, mistral, qwen — any model your hardware can run. No vendor lock-in.
Tech stack
- ServiceNow
- GlideScript
- Ollama
- MID Server
- RESTMessageV2
- ATF
Who it's for
Built for regulated ServiceNow shops.
AI inside ITSM, without data leaving your network.
ServiceNow enterprises
Bring local AI reasoning into incident, change, and capacity workflows.
Regulated & air-gapped orgs
No prompts or data leave your network — inference runs on a local model.
ITSM & security teams
PII pre-scrubbing, tamper-evident audit, and ITIL-aligned governance.
FAQ
Frequently asked questions
Where does our data go?
Nowhere — it never leaves your network. Every LLM call is gated to a local Ollama instance via the MID Server, and PII is scrubbed before the prompt is even built.
What if the AI breaks our ITSM?
A circuit breaker fails the AI safely, so workflows simply continue without it — no hard outage. Capacity throttling protects the platform when the model is unavailable.
Can we prove governance to our auditors?
Yes. Every AI decision is logged with role-based access, and the controls map to SOC 2 / ISO 27001 evidence needs. That's evidence to support your audit, not a third-party attestation we hold on your behalf.
Have a project in mind?
Tell us what you want to build. We respond within one business day.