ServiceNow AI Defender
Air-gapped LLM reasoning for enterprise ITSM workflows.
ServiceNow AI Defender brings local Ollama inference into ServiceNow incident, change, and capacity management — without sending sensitive data to public AI providers. Designed for regulated enterprises that need AI-assisted ITSM with hard data-residency and ITIL-compliant governance.
Air-gapped by default
Data never leaves your network. The MID Server gates every LLM call to a local Ollama instance.
ITIL 4 compliant
SLAs, capacity plans, DR posture, and change management hooks aligned to ITIL 4 governance.
PII pre-scrubbing
Configurable redaction layer scrubs SSNs, emails, phone numbers, and custom patterns before any prompt reaches the LLM.
Tamper-evident audit
Every AI decision logged with role-based access controls; aligns to SOC 2 and ISO 27001 evidence requirements.
Circuit breaker resilience
Graceful degradation when Ollama is unavailable — workflows continue without AI, no hard outages.
Bring your own model
gemma2, llama3, mistral, qwen — any model your hardware can run. No vendor lock-in.
Tech stack
- ServiceNow
- GlideScript
- Ollama
- MID Server
- RESTMessageV2
- ATF
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